Glenda cancelled ahhhhhhh

[Flowerpot]

I have posted in the other thread about this, but thought it might not get seen.
Sad news no Glenda today, think it best if you go read it yourselfs... Please don't leave bad comment on there, best not rock the boat as they say.

http://artylicious.wordpress.com/2008/11/16/cancelled-show/#comment-3958

[LynneH]

It's such a shame, I was really looking forward to this show.

I hope she is back on air soon.

[Winspiration]

It is a real shame :(

Have to admit that I'm not much of a stamper myself, but I do really enjoy watching Glenda's shows.

[lilac froggy Jan]

Oh dear.
I was just wondering who was going to be today live.

[Crafty One]

What a shame - I love watching Glenda's demonstrations. We've had the new stamps they were going to use on todays live show for a while now and I was really looking forward to seeing some great demos with them. :(

[SUPERCOOLWILLOW]

god that is terrible keep cancelling it

[Dips]

Do you know what she said in her original entry, FP?

[Marie]

have a look on the Graphicus website (http://artylicious.wordpress.com) for Glenda's blog and comments about the subject. A lot of us were looking forward to the show, I can only hope that they reschedule it asap. Instead I'm sitting here working, not the way I was planning to spend my Sunday afternoon!

[Dips]

It's not the current blog that I was asking about, but rather the one that Glenda has removed - did anyone see it, it would help to understand why IW have taken such offence!

[Flowerpot]

Kinda.
The show was now only going to be hour & a half instead of the 2 hours & if sales were slow then they'd cut the show down to an hour... think it would have been replaced with an hour of craft day preview & she just said to please watch so this didn't happen. Peeps were non to happy & said in the comment box what they thought, so not sure if it was the comments left that got IW back up???
Phree might remember it better. Hope I'm ok putting this as she took the post down, although I can't see anything wrong with what was put. I'll understand if this post is removed

[sugarplum]

but thats just crazy They can hardly penalise Glenda for people having opinions I would have expected comments to be negative as no doubt a lot of folk were looking forward to a 2 hour show and voiced their disappointment at the change. Oh dear,we can only hope that it is rearranged as it would be CaC's and our loss if we didn't get to see it

[Marie]

Yes i agree, Glenda's original blog wasn't at all offensive, if anything maybe she was perhaps as a little disappointed that the show had been reduced in length, but there were no rude comments about IW at all. As Flowerpot said, it may have been the responses to the blog that IW weren't happy about, I can't see anything in the blog itself that was offensive.
I suppose it's possible that they simply changed the schedule because they thought that they might make more sales from toys, being teh run up to Christmas, so it's nothing to do with the blog or the responses to it. Just a thought anyway.

[Chess]

If you check Glenda's blog she reckons they took offense at her blog - nothing to do with a desperate need to sell mini-helicopters and Bamix mixers. What I will never fathom is that a company in the perilous state they're in just now can ignore the feelings of their customers!! And another thought - if they picked up on Glenda's blog, does that mean they employ people to trawl the Net to see what's written about them? If so, it's a great shame that they can't pay attention to what is said. It's becoming increasingly difficult to find anything positive said about them and, indeed, they're actually becoming a total laughing stock in some areas. Let's face it, they're now clearly having so much difficulty in getting products that they've now linked up with Littlewoods!!!!!!!!!!!!

[Chess]

I've just emailed Ideal World and got a reply saying that the guest was unable to come to the studio today so they had to reschedule!!!! Sorry, but do they really think we came up the Clyde in a banana boat, as we say in Scotland!!!!

[Little Jan]

Well as has been said before its Ideal Worlds loss, I too am not a stamper but I came across one of her shows the other week and realy enjoyed watching it. Many people now know of Glenda and her lovely stamps and cd's so I am quite sure that she can do far better without Ideal World, if it was me I'd tell them where to go. unless she has a contract with them I'd find another place to showcase my talent.
How they can call themselves Ideal World anymore beggers belief:rolleyes:

[blarf]

Big brother is watching - creepy!

[Phree]

I saw Glenda's original post, what she said was to open with a copy of an e-mail she had received from IW - she had edited the name of the sender out and any other bits she felt should be private and simply gave the gist of the message which roughly said this :

1) her show would be cut to 1 1hour 30 mins to as they had decided to show a 30 min preview show for Craft Day

2) that depending on sales her show may actually be cut shorter by a further 30 mins and would end at 3pm if sales were slow, thus allowing them to go to a full 1 hour preview of craft day.

Glenda then added her own comments to the post to say she hoped people would support the show. Basically she was TELLING folks phone up and buy stuff if you want the show to run for more than 1 hour. Numerous followers of Glenda's blog did post comments which expressed their frustration at this because we had all been looking forwards to a full 2 hours of Glenda - maybe we should just said "oh dearie me, but never mind at least we have an hours worth and with luck 1:30 worth of you on TV"

Anyhow, here's another little chitty thing I noticed last night - 2am Sunday morning - Sky EPG for C&C - Seasons Greetings and More (that's a Glenda pre-record) - Actually on air - Stephanie begging you to renew your C&C membership for 30 mins followed by 30 mins of Christine Coleman - co-incidence ? I wonder or are they planning to pull all Glenda's stuff now..... that remains to be seen - but if they do they have lost my custom forever!

[Chess]

Just checked the C&C website and the Season's greetings prog was scheduled for 4am - your other 2 progs were scheduled for 2am. I've give up relying on my EPG for IW - have lost count of the times it is completely wrong, though it least has a series of programmes. The IW website schedule for the Craft Day on Tuesday has only got three programmes in it!!!!!! And that's what they were going to cancel to preview!!! Come to think of it, there wasn't a preview after all, was there? Maybe this means the Craft Day is cancelled!!!!!!!!!!

[Phree]

Thanks for that Chess, at least that explains why no Glenda show at 2pm - but sheesh, if they want to keep customers happy then they need to ensure they feed acurate timing to Sky for the EPG!

[Rainbowwand]

Just checked the C&C website and the Season's greetings prog was scheduled for 4am - your other 2 progs were scheduled for 2am. I've give up relying on my EPG for IW - have lost count of the times it is completely wrong, though it least has a series of programmes. The IW website schedule for the Craft Day on Tuesday has only got three programmes in it!!!!!! And that's what they were going to cancel to preview!!! Come to think of it, there wasn't a preview after all, was there? Maybe this means the Craft Day is cancelled!!!!!!!!!!

Thats a very good point, if Glenda's live show was being cut short for a preview why wasnt the one that replaced it cut short???

[Dips]

I saw Glenda's original post, what she said was to open with a copy of an e-mail she had received from IW - she had edited the name of the sender out and any other bits she felt should be private and simply gave the gist of the message

Hmm, now I stand ready to be pounced on here, but I do think Glenda has been, if any thing, a little naive. Personally, I would take a very, very dim view of private, commercial emails being published on a website blog, even if they have been edited and even if the intent was for the good. As a business, you expect your suppliers to act in a professional manner and keep commercial disagreements private. I know that they treat some of their suppliers badly (but show me any large corporation that same acusation can't be levelled at, anyone who thinks IW are bad should try trading with Tesco or Asda to see what being tough really is).

Now, as many of you know, I am not a fan of IW and I do think that they make some very strange decisions, but I'm not sure if the blame is all one way on this one.

[Runs and hides from the baying mob]

[Rainbowwand]

Hmm, now I stand ready to be pounced on here, but I do think Glenda has been, if any thing, a little naive. Personally, I would take a very, very dim view of private, commercial emails being published on a website blog, even if they have been edited and even if the intent was for the good. As a business, you expect your suppliers to act in a professional manner and keep commercial disagreements private. I know that they treat some of their suppliers badly (but show me any large corporation that same acusation can't be levelled at, anyone who thinks IW are bad should try trading with Tesco or Asda to see what being tough really is).

Now, as many of you know, I am not a fan of IW and I do think that they make some very strange decisions, but I'm not sure if the blame is all one way on this one.

[Runs and hides from the baying mob]

A fair point Dips, but [Runs and hides from the baying mob][/QUOTE] is that really how you see some of us :confused:

[Phree]

Dips, I tend to agree with you about the wisdom of Glenda posting the edited version of the e-mail she received - sigh I am guessing she did that in frustration - just as I and perhaps a few others who commented then compounded the trouble with what we said in the comments. It probably was not the best business decision Glenda has ever made. I do hope it has not jeopordisded her relationship with IW for the future, we need crafters like Glenda otherwise the whole channel just becomes so boring with nothing but more of the same tired old decoupage, peel offs and MIC kits.

[Anne]

A fair point Dips, but [Runs and hides from the baying mob] is that really how you see some of us :confused:[/QUOTE]

I think Dips' comment was rather tongue in cheek RW, as she knows there are some big fans of Glenda on here. :)

I would also question the Glenda's wisdom in regard the posting of the email on her blog, but can kind of understand why she did it.

[Dips]

A fair point Dips, but [Runs and hides from the baying mob]is that really how you see some of us :confused:


is that really how you see some of us :confused:

I think Dips' comment was rather tongue in cheek RW, as she knows there are some big fans of Glenda on here. :)


It was tongue-in-cheek, RW, and was only meant to add a small dash of humour in case my post offended some of Glenda's most ardent fans, especially those who have been very kind friends to me and who I would not want to upset by a careless turn of phrase:)

[turquoise]

Phree it is so annoying that ideal world are more or less holding us to ransom say nothing bad about us and we will let glenda on tv which in my opinion stinks We are the customers and are entitled to our opinion and them as consummers should be listening to us and giving us what we want without this dont say any bad things or we will spit our dummy out. They are so unbelievable. If they pull Glenda then I will not buy from them either at least we can go the Glendas for workshops etc so she is not lost but not everyone has that option. I am off to phrees corner to swear copiously.

[Dips]

Dips, I tend to agree with you about the wisdom of Glenda posting the edited version of the e-mail she received - sigh I am guessing she did that in frustration - just as I and perhaps a few others who commented then compounded the trouble with what we said in the comments. It probably was not the best business decision Glenda has ever made. I do hope it has not jeopordisded her relationship with IW for the future, we need crafters like Glenda otherwise the whole channel just becomes so boring with nothing but more of the same tired old decoupage, peel offs and MIC kits.

Absolutely agree, and from reading Glenda's most recent blog, it sounds like she's been through the mill recently and, as you say, probably wasn't thinking straight. Hopefully Graphicus and IW will be able to sort out their differences (in private) and we will be able to continue to enjoy Glenda. I am sure that IW is a very important part of Glenda's business, one that she would be loathe to loose.

[Rainbowwand]

It was tongue-in-cheek, RW, and was only meant to add a small dash of humour in case my post offended some of Glenda's most ardent fans, especially those who have been very kind friends to me and who I would not want to upset by a careless turn of phrase:)

No offence taken Dips :)

[Chess]

The more I think about it the more concerned I am about what is sounding increasingly sinister - the trawling of blogs and websites to see what's being said and then taking such action, especially since I was told by a member of staff that they were not supposed to read things like Shopping Telly etc. (You can imagine the comment I made to that!!). As I said before, it wouldn't be so bad if they actually took on board what is being said, but this is a far less professional action than Glenda's ever was in putting up the original email, particularly when it was patently obvious that she had no intention of damaging IW. Concern-making times.

[Phree]

To be honest Chess, I am finding I care less and less for IW, not sure if you saw my post about the show invovling stephanie begging folks not to miss out on even a day by forgetting to renew their club membership ....but I watched some of that show and was rather astounded at the number of times she also mentioned they were an "award winning" channel - they even had a couple of framed thing on display - the awards from last year I assume.

Anyhow it occurs to me that those awards have gone to their heads big time because I can only say that it seems to me that craft on IW and C&C has taken a turn for the worse since last year's voting - and well - those reminders from steph about the awards.... wouldn't ya just know it but voting for those self same awards is open now for this year - I know which craft channel I will NOT be voting for.

[Flowerpot]

I only watch IW/C&C for Glenda's shows these days (everything else they show these days is such rubbish, apart from a few) & they're the only products I buy to, but if she goes I'll be another who won't be tunning in!!! Thank god Glenda has a website where we can go shop is all I can say.

[Marie]

Just to menntion that there are now 117 (as at 9.22pm) comments on Glenda's site expressing disappointment and anger at the cancellation of the show. I hope that the powers at IW see these and realise how much good will and business they have lost today. I do hope that everybody will send a polite email to them asking when the show is to be rescheduled.

[Wellington]

I was rather gobsmacked to read Glenda's blog earlier to find the show was cancelled :mad: I was out shopping with DD & SIL this afternoon & before we set off I remembered to set the Sky+ - to be slightly mystified to see Princess Pinflair & something else shown on the EPG. Assuming the IW were being their usual IT-blind selves, I set the Sky+ to record both shows listed between 2-4pm. I shall now of course be deleting them immediately.

I am totally miffed (that's is the nicest word I can find to use ATM - I don't want to type the actual words :mad:) cos I was looking forward (as many people were) to settling down one evening & watching Glenda to cheer me up (row with hubby which I won't go into now)...Completely destroyed.

It's not clear from Glenda's blog, but does anyone know if she was told the show was cancelled before they set off to Peterborough?

[SJT]

I know from talking to a former IW/C&C demonstrator/supplier (who has since walked away from them, I believe) that they are a nightmare to deal with

Their shows were constantly being cancelled/rescheduled
The buyers were never available
The producers never interested
And they were very, very, very slow at paying for the goods

I also heard that they have cancelled certain shows after the presenter has already left home - and they didn't reimburse her travel

All very sad and not the way to treat people.

[crafty anne]

have to agree with Dips. A bit misguided of Glenda to make that post. I don't think it is spooky at all that Ideal World would be unhappy that one of their suppliers was posting private emails on their blog for the whole world to see. Ultimately Ideal World is a shop and they can pick and choose who and what they sell. The only way that we, as customers (for those of us who are actually paying customers and not just tuning in for the free demos), can influence Ideal World is by buying the product they sell. If it sells then we'll see more of it. You have to wonder why they were not interested in letting Glenda have 2 hours, it can only be because her sales are not as good as the "tat" that they usually have on. You can bet that the reason why they are always selling those kits is because they sell in their thousands, otherwise they wouldn't give them air time. I was told this by a member of staff at Ideal World. It's all about the sales figures. So don't watch, don't buy, cancel your memberships, basically boycott the channel completely, maybe a couple of hundred will make a difference. However, I personally would be so lost without Ideal World. It has opened a whole new world to me and allowed me to see the likes of Joanna Sheen, Nancy Watt and Glenda to name just a few. I think Ideal World do a marvellous job, it's a shame that Glenda has had a bust up with them, it is now down to her to sort it out or I fear she will just disappear off our screens and that would be such a loss.

[blarf]

Misguided or not an Glenda's part (and I tend to think posting a personal email probably was) what on earth do IW do? Employ a team to trawl the blogs and craft forums threatening the people that visit them? If they ran a good business they wouldn't get negative feedback and last I checked we have a right to freedom of speech in this country. Deal with it IW - pull your socks up, sort out your CS and maybe you won't have to get so sensitive about a little thing like this!

[ob1]

Why do I have the feeling IW is run by a bunch of Apprentice rejects? I was staggered to discover they take an interest in what's written about them on the net - cause they certainly show no interest in responding to the many, many complaints and improving their customer service. The number of times I've set Sky+ to record one of their shows and it's either disappeared from the EPG or been replaced with another hour of Stephanie ooh-ing and cooing over the kind of tat that I wouldn't touch without an extra-long bargepole, a decontamination suit and heavy duty eye protection.

[Phree]

Misguided or not an Glenda's part (and I tend to think posting a personal email probably was) what on earth do IW do? Employ a team to trawl the blogs and craft forums threatening the people that visit them? If they ran a good business they wouldn't get negative feedback and last I checked we have a right to freedom of speech in this country. Deal with it IW - pull your socks up, sort out your CS and maybe you won't have to get so sensitive about a little thing like this!

Great post SammyKay, very well put!


Why do I have the feeling IW is run by a bunch of Apprentice rejects? I was staggered to discover they take an interest in what's written about them on the net - cause they certainly show no interest in responding to the many, many complaints and improving their customer service. The number of times I've set Sky+ to record one of their shows and it's either disappeared from the EPG or been replaced with another hour of Stephanie ooh-ing and cooing over the kind of tat that I wouldn't touch without an extra-long bargepole, a decontamination suit and heavy duty eye protection.

OMG thank you OB1, I am in kinks here imaging you you in your decontamination suit and heavy duty eye protection - tooo funny! Sad thing is tho, you are right about a lot of those kits - they are cheap, gaudy and the only next level of crafting they take you to is downwards, not upwards.

[Tolly]

I saw Glenda's original post, what she said was to open with a copy of an e-mail she had received from IW - she had edited the name of the sender out and any other bits she felt should be private and simply gave the gist of the message which roughly said this :

1) her show would be cut to 1 1hour 30 mins to as they had decided to show a 30 min preview show for Craft Day

2) that depending on sales her show may actually be cut shorter by a further 30 mins and would end at 3pm if sales were slow, thus allowing them to go to a full 1 hour preview of craft day.

Glenda then added her own comments to the post to say she hoped people would support the show. Basically she was TELLING folks phone up and buy stuff if you want the show to run for more than 1 hour. Numerous followers of Glenda's blog did post comments which expressed their frustration at this because we had all been looking forwards to a full 2 hours of Glenda - maybe we should just said "oh dearie me, but never mind at least we have an hours worth and with luck 1:30 worth of you on TV"

Anyhow, here's another little chitty thing I noticed last night - 2am Sunday morning - Sky EPG for C&C - Seasons Greetings and More (that's a Glenda pre-record) - Actually on air - Stephanie begging you to renew your C&C membership for 30 mins followed by 30 mins of Christine Coleman - co-incidence ? I wonder or are they planning to pull all Glenda's stuff now..... that remains to be seen - but if they do they have lost my custom forever!

IMHO the reason IW/C&C have done this is over the fact she admitted that they have a policy of "pulling" a show if sales are bad! Wasn't it only a little while ago that the POTD had 2 shows removed and a couple of other shows were also cut short?! Sounds to me that IW didn't want anyone to know that was the reason their shows aren't always as scheduled.

With Chess getting a reply from IW stating that the cancellation was due to Glenda not being able to make the show.....well, yet again it just serves as another reminder of what an honest and trustworthy company we've been doing business with doesn't it!

No wonder IW are in such a mess.

[Marie]

well what ever the shenanigans behind the scenes, one good thing has probably come out of all of this in that because Glenda's show was cancelled, I (and I suspect several others) actually made teh effort to have a look at the Graphicus site for the first time. I absolutely love everything on it, in my opinion it is true artistry. So unless IW get Glenda rescheduled within the next couple of weeks, I will simply purchase direct from the website. I've also joined their Guild so will benefit from the various offers available to members. I'd love to see Glenda back on IW as I do believe that this is one of the best forums for small businesses to show their products and I have purchased some lovely stuff from IW this year. So here's hoping.

[Julie]

Well I hope there is a silver lining, maybe Glenda will be promoted to QVC !

[LoobyLou]

Well I hope there is a silver lining, maybe Glenda will be promoted to QVC !

Sadly that would prove to be just as awful, for then she would get the likes of AK talking over her and snatching products out of her hands and telling her how to craft! After all there really is only room for one 'expert' on QVC and that is DB. Can't see her wanting to stand side by side and be compared to someone who really knows all about stamping either. Let's face it Glenda doesn't spend hours showing us idiots how to ink a stamp and how to emboss it either.

I think she should do a sort of Alan and Barry and set up her own web videos. That way we still get to see her artistry being demonstrated and she gets to keep ALL the profits for herself.

As for IW, clearly they want to limit the likes of Glenda because she makes the rest of their tat look like the worst kind of market carp.

Sooner or later IW will run out of new customers but by then they will have p***ed off their original and more expert crafters so much that they will have no ruddy audience left and serves them right!

LL