Sizzix Mega Sale

[Purplepig]

I'm wondering if anyone has received, or has had any update on their Sizzix sale orders yet? I've never ordered from them before.

I hate waiting especially as this was my last crafty spend of 2009 with no more allowed before Feb ... just wondering when it will come and whether I will get all the items I ordered :confused:

I placed my order on 28/12 and they took the whole payment on 31/12 but my account just keeps showing it as "In Process" :(

Their newsletter says:

Due to the large number of orders we are receiving and the disruption caused by the current weather conditions, please allow up to 21 working days from the date of placing for your order to arrive. We will endeavour to get your order out as soon as possible.

I'm not really moaning cos the prices were fantastic ... I'm just suffering withdrawal symptoms and .... as I may have already mentioned .....

I hate waiting :rolleyes::rolleyes:

[Craftyktee]

Probably the weather PP. Something for you to look forward to, but i hate waiting too. Hubby treated me to the Quickutz Epic Six from QVC; ordered it on Craft Day, it came but damaged. The chap picked it up yesterday so hopefully the replacement will be with me next week.

[budgie]

Same with me. I ordered then too, they have taken my payment, but no sign of the order.

[sugarplum]

there is a huge thread about this on another forum So far they seem to be up to dispatch of orders made on boxing day and a lot of those are not receiving everything they ordered as many things were actualy sold out though not showing as such on the site. I ordered on the 28th and the money was taken the next day but my order is also still showing in progress. Don't think the order status means that much as some orders were still showing as in progress even after they had been received. Think it is going to be a bit hit or miss as to whether we receive what we ordered I hope the refund is quick if we dont!

[Winspiration]

Fingers crossed people don't have to wait too long, and that there are not too many items out of stock :)

I'm still waiting too, but I have ordered from their sale the past couple of years and most of the items have turned up in the end so I'm not concerned about it at this stage.

I can appreciate the logistics involved for Sizzix - it has taken me 7 long days of packing to get almost up to date with orders after the holiday period on my small site - they must have had hundreds of orders to despatch, if not more. Obviously they will have several people dealing with orders, but probably no more than for the rest of the year and they've only been back at work for 5 working days.

[sugarplum]

They quoted 2500 orders over the xmas period in an email to one poster on the other forum!

[Purplepig]

I feel better now that I know I'm not alone ..... still wondering what will actually come though! :)

Thanks for all the info!

[poppycat]

I have just checked my account and my order has been cancelled. The things I ordered must be out of stock.

[luvtocraft]

Rang earlier today ordered on the 28th and was told they were working on the 28th today. Apparently date order not necessarily order number. Anyway just checked and its been shipped ! Will let you know if I get it all but not holding my breath

[budgie]

Mine is still showing as in process.

[sugarplum]

mine too sigh

[craftycat]

mine still in progress too

[Hannah2]

I received both my orders together (26th and 31st) which i was suprised about, all my 26th stuff was there but 3 items on the 2nd order not in stock.

My first order shows as shipped on their site but my second still shows as in progress so dont trust what the site tells you!

Seems as if there have been complaints about the thread on the other forum and it has been shut down! Dont know why as it was very useful to have the information from people.

One bit of useful info was the telephone number, the customer services number is an 0871 number and 10p a minute which I think is dreadful. However, when someone was called by them the caller id was 01978264555 and I used this to call them, gets straight through to customer services.

Hope that is of use.

H2 x

[Purplepig]

Rang earlier today ordered on the 28th and was told they were working on the 28th today. Apparently date order not necessarily order number. Anyway just checked and its been shipped ! Will let you know if I get it all but not holding my breath


How on earth are they doing their stock allocations then if not by date I wonder? :confused:

I'm not holding out much hope of this order of mine ever coming :mad:

[Purplepig]

Just emailed them for an update, suppose they will be too busy to reply! :(

Thinking about it (again) I will be really annoyed if I don't get the stuff I've ordered since they took the money on 31st December .... thought companies were not supposed to take payments before despatch anyway? :(

I'm fed-up! no parcels since last year! :( :mad:

[craftycat]

part of my order arrived today. One die not received, looks like it might be out of stock according to the site, nothing shown on my invoice though. Still think it was worth the risk at those prices.

[craftycat]

just received a VERY prompt reply to a mail order. Info. may be of interest to those waiting orders or part orders:

Xmas Mega Sale Deliveries - Consumer

Due to the large number of orders we are receiving and the disruption caused by the current weather conditions, please allow up to 21 working days from the date of placing for your order to arrive.

We will endeavour to get your order out as soon as possible.

Unfortunately, due to several hundreds of orders being placed simultaneously we are experiencing some out of stocks on orders, if you are missing anything from you order please contact us on 0871 222 2277 and we will either refund the full amount to your card immediately or send you replacement goods to the same value. Alternatively we will be contacting all customers individually as soon as we have caught up on order delivery.



We apologize for any inconvenience or confusion this might cause you and request your understanding that this was due to an unprecedented number of visitors purchasing online at the same time. We are reviewing our web performance closely and can assure you this will be improved in due course.



Order Delivery

All orders are shipped using DHL 48 hour service. Please allow a maximum five working days for your order to be processed.



To Cancel or Amend an Order

We do our very best to process your order quickly, if you would like to cancel the order or add an additional item please contact our Customer Service Team within 24 hours who will try to assist you, please note you cannot amend or add items once you have passed through the online checkout.



Incorrect or Missing Item on your order

We apologize if you have received an incorrect item or if something is missing on your order. A member of our Customer Service Team will be in contact to arrange for a refund or replacement item. Please contact us on 0871 222 2277.



Return

If you need to return an item please contact Ellison's Customer Service Team to obtain a Return's Reference Number.

[budgie]

Does that mean that if we don't receive something that we ordered we have to contact them to get our money refunded for out of stock items?

[poppycat]

My husband phoned them this morning to confirm my order had been cancelled and they told him it would take up to 30 days to get a refund.

[Purplepig]

oooooooo I'm getting cross now .... :(

[Purplepig]

Does that mean that if we don't receive something that we ordered we have to contact them to get our money refunded for out of stock items?


that's how I read it too :(

[budgie]

My husband phoned them this morning to confirm my order had been cancelled and they told him it would take up to 30 days to get a refund.

Well I hope they are going to pay you interest! Cheeky blighters, only took them a couple of days to take our money, so why does it take a month to give it back????:eek:

[budgie]

that's how I read it too :(

They are probably hoping we wont notice they haven't refunded it, and will not contact them:mad:


I once had this happen before. I ordered some jeans from Next Basics and they were really cheap and tacky looking when they came, so I returned them. I was checking bank statements about 4 months later, when I realised they hadn't refunded me. So I rang them, and they said they only refund if the customer asks for their money to be refunded, otherwise they keep it and knock it off the next time you order. Needless to say I have never dealth with them again.

[craftycat]

Does that mean that if we don't receive something that we ordered we have to contact them to get our money refunded for out of stock items?

got the feeling that is what they meant. Like the products, starting to tear my hair with the company.:mad:

[craftycat]

I have phoned and my one item was out of stock so being refunded and interest will be paid. Genuine misjudged expectations on their part as to the expected levels of orders but doesn't make the company look good.

[luvtocraft]

My order came today ordered on 28th. I got four out of 5 items. The snowflakes#2 was out of stock. I knew this as I rang earlier in the week and they offered replacement or refund. the letter i got said that they were sorry due to huge traffic on site there were some stock issues and gave a number to call for relacement or refund or that alternatively you could wait for them to call you once they have cleared the backlog. i ampleased with what I received though. Just checked and my credit card was refunded the day I spoke to them.

[LoobyLou]

Sadly, due to having to pay for bliddy cooker I was unable to order from Sizzix this time around, although I have done on a couple of previous sales, and like you had to wait. But come on ladies................. 85% off!!! So what if it takes a few weeks to reach you. I do understand the frustration at not knowing what you might be getting and what you might have to do without but with the best will in the world they can't process things any quicker than the amount of staff they have to do it. Didn't it say earlier in this thread that they had 2,500 orders. That's approx a quarter of what QVC sell on a TSV and they have a HUGE warehouse and HUGE staff to cope with such things. Someone has to pick your order, pack it, weigh it, and then send arrange for a Courier or PO to send it. Add to that the fact that they may well have problems with their staff not being able to make it in due to the weather.

I do hope that none of you are too disappointed and that your stuff arrives as soon as possible, but give these poor people a break.

[luvtocraft]

I agree LL the discount is so good it obviously attracts huge interest and orders. It obviously overloads their systems and causes a back log as as you say they will only have a certain amount of staff. I dont mind waiting and they have been pleasant and helpful on the phone when i have spoken to them so i personally have no complaints as the saving I have made has been great. I suppose some people are miffed cos if half their order is out of stock they are unhappy with the P&P charge but that was a risk I was prepared to take because of the savings.

[Purplepig]

Sadly, due to having to pay for bliddy cooker I was unable to order from Sizzix this time around, although I have done on a couple of previous sales, and like you had to wait. But come on ladies................. 85% off!!! So what if it takes a few weeks to reach you. I do understand the frustration at not knowing what you might be getting and what you might have to do without but with the best will in the world they can't process things any quicker than the amount of staff they have to do it. Didn't it say earlier in this thread that they had 2,500 orders. That's approx a quarter of what QVC sell on a TSV and they have a HUGE warehouse and HUGE staff to cope with such things. Someone has to pick your order, pack it, weigh it, and then send arrange for a Courier or PO to send it. Add to that the fact that they may well have problems with their staff not being able to make it in due to the weather.

I do hope that none of you are too disappointed and that your stuff arrives as soon as possible, but give these poor people a break.


:confused: LL I included at the start of this thread:

"I'm not really moaning cos the prices were fantastic ... I'm just suffering withdrawal symptoms and .... as I may have already mentioned ..... I hate waiting"

- and I don't think it is too much for us to be discussing our outstanding orders, especially as payments were taken immediately, and the company has not seen fit to update customers about the delays (unless they are signed up for the newsletter).

As you have said this isn't their first sale so surely they know what to expect regarding the volume of orders? :confused:

I don't mind waiting for anything (I've got the patience of a saint :o ) but I do like to know what's going on, after all it is my money! :(

[budgie]

I did sign up for their newsletter when i ordered, but I haven't heard form them!

[LoobyLou]

LL I included at the start of this thread:

"I'm not really moaning cos the prices were fantastic ... I'm just suffering withdrawal symptoms and .... as I may have already mentioned ..... I hate waiting"

- and I don't think it is too much for us to be discussing our outstanding orders, especially as payments were taken immediately, and the company has not seen fit to update customers about the delays (unless they are signed up for the newsletter).

As you have said this isn't their first sale so surely they know what to expect regarding the volume of orders? :confused:

I don't mind waiting for anything (I've got the patience of a saint ) but I do like to know what's going on, after all it is my money! :(

I wasn't having at go at anyone in particular Purplepig, just pointing out that they would be struggling to get the orders out in timely fashion. As for the payments being taken immediately, maybe that is how the financial software works, and if when you checked out the website thought it had the stock, it would not be unreasonable to charge you for it immediately. Let's face it, a lot of us STILL shop with Create and Craft and we know full well that they take the money the second you make the order and sometimes hang on for weeks before either sending out the goods or telling you they are out of stock. More often than not they know they don't have stock and still take your money for an order.

In reality, when they said it will take 30 days to refund your money, they are only covering themselves in case it gets jammed somewhere. In practice I expect you will find it takes a couple of days only.

If I had ordered, I would be sitting here just as anxiously as you all are. Last year, remembering the year before I gave myself a good talking to and tried to put it out of my mind. I remember feeling the same with the Graphicus sale last year, and I didn't get a third of what I ordered there either.

As for them knowing what to expect, fair comment, but how else can they organise things. If they had to employ extra staff for a short burst of work then surely those costs would be reflected in less savings for us the consumer. Strikes me the devil and the deep blue sea spring to mind as to where they are positioned.

As for whether or not you can discuss orders, outstanding or otherwise, of course you can. I was just trying to put another perspective, which presumably I am also entitled to do..... :D:D

[angela]

I ordered on the 28th, only ordered 4 things inc and alphabet, so I really hope it all turns up, I think I will ring them tomorow just to see if it's all in stock, I don;t mind wiating if I know I'll get everything.

[Purplepig]

As for whether or not you can discuss orders, outstanding or otherwise, of course you can. I was just trying to put another perspective, which presumably I am also entitled to do..... :D

Thanks for clearing that up LL and I didn't think you were 'having a go' as you put it :confused:

I too am 'entitled' to respond to your comments, as you have to mine and everyone elses - quote: "But come on ladies .... " , that's what makes it a discussion :cool:

Just can't help but wonder whether you would be so understanding had you been able to place an order with them?

I hope the comments about members' mega sale orders, good or bad continue, as I'm interested in any updates about them which is why I started this thread! :)

[craftycat]

I have to say in their defence that the lady I spoke to on the phone was most understanding and apologetic. One thought, if the whole sale hadn't been publicised on here and no doubt on other forums the whole mega ordering thing would not have happened. I'm still glad I took the risk. Good value even paying P&P for just one item.

[Purplepig]

That was a nice quick response to my email this afternoon (I've only sent one, I'm not harrassing them!), the o/s refund process does sound a bit strange though.

Oh well I'll carry on waiting ... expectantly! :eek: hope I use them when they come! :D

Dear Valued Customer,
Thank you for your enquiry. Unfortunately due to an unprecedented high volume of orders over the Christmas and New Year period we are experiencing significant delays in dispatching your orders and responding to your enquiries. The Customer Service Team would like to thank you for your patience during this time, we are doing our utmost to get back to you as quickly as possible and recognize that this delay is frustrating for you, for which we sincerely apologize. Please note that repeat emails will only decrease our response and dispatch times.
Whilst you are waiting for a personal reply, perhaps one of our FAQs can go some way to answering your query.
Christmas Consumer Mega Sale Deliveries
Due to the large number of orders we are receiving and the disruption caused by the current weather conditions, please allow up to 21 working days from the date of placing for your order to arrive. We will endeavour to get your order out as soon as possible and are handling orders in date received order, combining delivery of multiple orders wherever possible. Please note all orders are shipped to you using DHL
Out of Stocks
Unfortunately, due to several hundreds of orders being placed simultaneously we are experiencing some out of stocks on orders, if you are missing anything from you order please contact us on 0871 222 2277 and we will either refund the full amount to your card immediately or send you replacement goods to the same value. Alternatively we will be contacting all customers individually as soon as we have caught up on order delivery.
We apologize for any inconvenience or confusion this might cause you and request your understanding on this occasion in light of the unexpected popularity of the sale. We are reviewing our web site performance and can assure you this will be improved in due course.

[gill71]

Well, i placed my order on the 28th and it came this evening.
I ordered 11 items and I got 10 - which I am very happy with:). Missed out on a Hello Kitty die but nevermind.
I do hope people get what they ordered.

[Rentochops]

My husband phoned them this morning to confirm my order had been cancelled and they told him it would take up to 30 days to get a refund.

Naughty Sizzix - that's what usually happens for me with C&C, take money quickly - have to ask for it back and then get it very slowly.

Hope you get all your orders folks!

[LoobyLou]

Thanks for clearing that up LL and I didn't think you were 'having a go' as you put it :confused:

I too am 'entitled' to respond to your comments, as you have to mine and everyone elses - quote: "But come on ladies .... " , that's what makes it a discussion :cool:

Just can't help but wonder whether you would be so understanding had you been able to place an order with them?

I hope the comments about members' mega sale orders, good or bad continue, as I'm interested in any updates about them which is why I started this thread! :)

I get the distinct feeling I am being told off, but then I am sure I must be reading it wrongly. I think it must be because what I was trying to say has been misunderstood. 'I was not having a go' was an explanation, not a criticism.

It is a forum, everyone is entitled to comment, whether they bought goods or not, and yes, you are correct if I had ordered I would be sitting here chewing my nails down to the quicks in anticipation of receiving or not, my goods. As to whether or not I would be so understanding, yes I like to think I would.

If a company were seeking to deliberately deceive me or defraud me then I would be the least understanding person on the planet, but this is an exceptional circumstance and I just felt it was starting to look as if people were getting upset with Sizzix, perhaps a little unfairly. All I was trying to do was give a different point of view. Obviously, as I had not shopped with them on this occasion it was an invalid one.

[Purplepig]

Well, i placed my order on the 28th and it came this evening.
I ordered 11 items and I got 10 - which I am very happy with:). Missed out on a Hello Kitty die but nevermind.
I do hope people get what they ordered.


That was a good result then, sounds like the HK dies were in short supply but I didn't order any of those so I've still got my fingers crossed :)

[Winspiration]

My order has arrived today, haven't had time to unpack it yet and check the actual goodies, but from the delivery docket it looks as though about a third of what I ordered was out of stock.

There is a note in from Sizzix, along the lines of the emails that people have received, apologising for any inconvenience and asking me to allow approx 7 working days for the refund for OOS items.

[Purplepig]

Wins did they send you an email to say your order was on its way?

[Hannah2]

Hi

Hope more of you have had your orders now.

I didnt have a problem with having to wait for my order and I dont have a problem with stock not updating properly if 100 people are trying to order something they only have 10 of in a short space of time, thus resulting in 90 disappointed people. What i have a problem with is someone ordering something on 27th Dec and finding out on delivery that it was out of stock, BUT that same item was showing as IN STOCK on 31st Dec and available for me to order.

Now, are they telling us that it is acceptable that their stock levels didnt update for 4 days???????????

That is what i have an issue with.

I also cannot understand why they would start such a big sale, and it wasnt as if they hadnt been through it before, when noone was in the office until Jan 4th!!!!!!!!!

I am sure they would have been able to forsee problems occuring - or did they do that on purpose because they didnt want to deal with all the frustrated customers not being able to order online?

When i have spoken to cust. services they have been lovely and they must be having a nightmare dealing with everyone disappointed BUT that doesnt help the above points.

[Winspiration]

Wins did they send you an email to say your order was on its way?

No email, Purplepig - order just arrived out of the blue :)

[LoobyLou]

Hi

Hope more of you have had your orders now.

I didnt have a problem with having to wait for my order and I dont have a problem with stock not updating properly if 100 people are trying to order something they only have 10 of in a short space of time, thus resulting in 90 disappointed people. What i have a problem with is someone ordering something on 27th Dec and finding out on delivery that it was out of stock, BUT that same item was showing as IN STOCK on 31st Dec and available for me to order.

Now, are they telling us that it is acceptable that their stock levels didnt update for 4 days???????????

That is what i have an issue with.

I also cannot understand why they would start such a big sale, and it wasnt as if they hadnt been through it before, when noone was in the office until Jan 4th!!!!!!!!!

I am sure they would have been able to forsee problems occuring - or did they do that on purpose because they didnt want to deal with all the frustrated customers not being able to order online?

When i have spoken to cust. services they have been lovely and they must be having a nightmare dealing with everyone disappointed BUT that doesnt help the above points.

You have some very valid points there.

About their stock levels updating. Maybe that is reliant on someone actually keying in some info? There are all sorts of financial software and web software available, maybe their's is not completely automatic.

How about this for rotten service. I ordered a camera from Look Again on 13th December. It was slap bang on the front page of their website advertising itself in a HUGEEEEEE banner and offering to save me a tenner. I rather fancied a new camera as my hand has started shaking very impercetably but enough to show up in close work photos, such as cards. I was hopeful a newer camera might have better control. Anyhow, I digress. So I ordered said camera.

A week goes by and no sign of it so I call them. I am assured the matter is in hand and it will arrive in time for Christmas. I ring again on the 22nd December to be told their last day for delivery for Christmas was on 20th December! As it's still showing as 'being processed' I am unlikely to get it.

Finally on 4th January I log online and check my account to see that the camera is now cancelled! I figure they have had more orders than they had cameras and have just cancelled it. I am unhappy because I would have had a few days more sale in which to choose an alternative and they didn't bother to let me know, nor I suspect would they have done. So I open up their camera section and what do I find....... my cancelled camera under a new catalogue number.

I rang and asked what was happening and they said it must have changed it's number (like it had a mind of it's own, lol) for inclusion in the new catalogue.

I re-order it under it's new number and here we are 13th January and still no sign of it. Still showing as 'being processed', still no communication as to what's happening. Now admittedly I haven't parted with any money for this, so I am not out of pocket, but Look Again are a huge multinational company surely they can do better than this.

I am now at the stage, if it comes it comes and if not, well I wont be having to find the money to pay for it.

[Purplepig]

No email, Purplepig - order just arrived out of the blue :)

hhmmm that's interesting I'll have to listen out for the door! :)

[angela]

Just rang them and guess what the 2 I wanted the most are OOS, the choccie alphabet and the happy birthday word, I will be due a refund in 10 days, wasn't worth the p and p for what I'm gonna get. She said they were dealing with orders from the 28th so mine could be despatched either today or tomorow.
Can I just ask if they need to be signed for? as my hubby works nights and I'll be at work and don't want the DHL guy banging the door down, I can put a note on for him to leave with neighbour. thanks

[craftycat]

hhmmm that's interesting I'll have to listen out for the door! :)

Mine was the same. Parcel just arrived. "my account" still showed as in process but I assume that was due to the repayment for the out of date goods.

[angela]

Do you have to sign for parcel?

[sugarplum]

mY parcel was through the letter bocx when I arrived home I ordered 4 items (2 alphas and 2 die sets) but only received 3 as one of the alphas not there so assuming it was out of stock I am happy that I received the other 3 though as it is still a great saving and I believe still worth the p&p I will give it a week to see if the refund turns up for the £3.82 they owe me No note though just a delivery docket which lists the 3 items received but then has 4 underneath so not quite sure what that means. Order still shows as in progress on the sizzix site

[Winspiration]

I signed for mine, Angela - it came via DHL home, rather than the van service.

[Purplepig]

Just rang them and guess what the 2 I wanted the most are OOS, the choccie alphabet and the happy birthday word, I will be due a refund in 10 days, wasn't worth the p and p for what I'm gonna get. She said they were dealing with orders from the 28th so mine could be despatched either today or tomorow.
Can I just ask if they need to be signed for? as my hubby works nights and I'll be at work and don't want the DHL guy banging the door down, I can put a note on for him to leave with neighbour. thanks

I always have to sign for DHL, mine from the 28th might be on its way too then! :)

sorry you were disappointed :(

[Purplepig]

mY parcel was through the letter bocx when I arrived home I ordered 4 items (2 alphas and 2 die sets) but only received 3 as one of the alphas not there so assuming it was out of stock I am happy that I received the other 3 though as it is still a great saving and I believe still worth the p&p I will give it a week to see if the refund turns up for the £3.82 they owe me No note though just a delivery docket which lists the 3 items received but then has 4 underneath so not quite sure what that means. Order still shows as in progress on the sizzix site


I don't understand how they are going to keep track of what has been sent out on these orders and what hasn't :confused: it all sounds a bit hit and miss :confused:

[Purplepig]

... or perhaps it's just me being a bit thick! :eek:

[angela]

I'll stick a note on the door tomorow just in case, thanks

[sugarplum]

Mine was ordered on the 28th and the dispatch note says it was issued on the 10th

[craftycat]

I don't understand how they are going to keep track of what has been sent out on these orders and what hasn't :confused: it all sounds a bit hit and miss :confused:

They seem to have computer access to what is going on but the advice note I got with my one die (part order) was very odd. Cost shown was less than that on the site and no P&P that is why I thought the remainder of the order might come separately but that was not the case.

Much as I like their prices I'm not sure I will bother to order again.

[budgie]

Someone on another forum says the same thing has happened the last 2 years!

[angela]

I don't think I'll bother again, I only wanted 1 alpha, wonder how many have appeared on fleabay?

[purdycraft]

I ordered mine on the 28th too. However I phoned on 5th and added to my order. Hope that doesn't mean I have to go to the back of the queue. How did your parcels arrive, by Royal Mail or courier?

[budgie]

Don't think they have a queue. They are not being sent out in date order.

[Purplepig]

Yay! I had an email sent just after 5pm last night to say that my parcel was being sent out with DHL .... can't wait to see what I get (or don't :( ) .... order status hasn't been updated though.

Very strange system they have, especially if they have done it like this for the past two years :confused:

Thanks for all your continued updates it has made interesting reading! :)

[Purplepig]

I don't think I'll bother again, I only wanted 1 alpha, wonder how many have appeared on fleabay?

That's a good point, some could be making a nice profit! I still can't understand how they can sell the stuff so cheap ... 85% off is ridiculous ... but very nice if it arrives ;)

[JellyBean]

I have just received my parcel! Got most of what I ordered. Only received one set of alphabets (ordered 3 sets) but I'm very pleased with everything and the savings made it really worthwhile! Off now to have a play. Hope everyone who's waiting gets theirs soon.

[budgie]

Wish mine would come!

[craftycat]

Tempted to keep an eye on the site in case of further bargains. I wouldn't order anything I needed urgently though

[budgie]

I have just rang and spoken to a fed up sounding lady! She told me that my order is still in the queue and it takes up to 21 days. I asked her if she could tell me if the items I ordered are in stock, and she tells me that only 2 out of the 5 are in stock, but she has no idea when they will be despatched.

They were doing orders from the same day as I ordered days ago, so I don't know why mine hasn't been done yet. At least one of the alphabets I ordered is in stock, so will be worth waiting for in the end.

[craftycat]

I reckon they are working their way through the warehouse from the door inwards so if your goodies are nearest the door you get a delivery. Really not on Budgie. I know I ordered my stuff after you.

[Purplepig]

My parcel (28/12) arrived late this afternoon.

Almost half my order was out of stock which is really disappointing :( but looking on the bright side at least I haven't spent as much as I though I had :D

I'm pleased I got some of the bargains - think my favourite is the sizzlits teddy in a t-shirt for 59p!

They enclosed a delivery docket listing everything in the parcel, there were no prices apart from a figure at the bottom which doesn't seem to mean anything (I'll work it out later)

No list of the out of stocks, just a covering letter saying to allow approx. 7 working days from receipt of your items, for the refund.

I really hope you all get your outstanding orders soon, I'm relieved my wait is over now apart from the refund! :eek:

Not sure I'd bother again, even though the prices were great .... I like to know what I'm getting .... and when! :D

[craftycat]

my delivery docket just showed £2 next to the item. Should have been £3. No P&P shown, no covering letter. Rest of delivery docket had some gobbledegook which was probably part of an internal memo! Not impressive at all really

[purdycraft]

Got mine this morning and am not happy. Like everyone else I just had a figure for the price of the 3 small items I ordered which came to more than they should. The alphabet was out of stock and no mention of the 2 items I added to my order. One of them is still showing as being in stock so why wasn't I sent it? I have sent an email asking them to explain

[Purplepig]

oh dear it's not good is it :(

[Purplepig]

I did have a little look through the clearance last night out of curiousity and noticed that some items that were in the mega sale were available, but at much higher prices - still less than the original price but not ridiculously cheap as before :confused:

[craftycat]

So they are raking in a whole load of orders that they have no hope or, more likely, intention of fulfilling but have got themselves access to our dosh for a good two months. Legal, probably, but not good for customer relations

[craftycat]

Just had an email from them. One of the two items was out of stock. I knew that already. They will be refunding £2.45 within the next few days. So I have ended up paying nearly £9 (because of P&P) for one very small embossing/cutting die.
Edit. Went back onto their site to check. My die was £4, P&P £4.95 Sounds like C&C all over again

[budgie]

Personally I think they are a lot worse than C&C!

[craftycat]

I've sent Sizzix an email, had an automated reply but not expecting any more. Wish now I had asked CraftyRich to try to get hold of the item for me. It was out of stock on his site.

[lee]

well I willhave to join you the other forum I used was closed down.

[Purplepig]

I've had two emails today, one to tell me my when my order was dispatched and the other is a list of the O/S and refund amount.

I think they must be trying to catch-up with themselves now.

Wonder if all orders have been received now?

[budgie]

I haven't received mine yet.

[craftycat]

I've got my refund but no response from the email. LOL all of £2.45 to spend now!!

[purdycraft]

My reply from them stated that nothing else had been added to my order. However I looked on-line at my credit card statement and the money for the extra 2 items was taken out on the day I phoned. Have just sent another email telling them. Like you Craftycat I spent £5.05 (yes P&P seems to have gone up!) on P & P for items costing a total of £3.59. I certainly wouldn't have ordered of I'd known the outcome.

[Purplepig]

I haven't received mine yet.

that is really bad :(

[Purplepig]

What a shambles .... it's not as though it's their first time doing it :(

[budgie]

They have finally arrived. Looks excellent value for money, so worth the wait in the end. I was lucky enough to get one of the alphas that I ordered as well as the set of clear alpha stamps.:D

[budgie]

Just tried them out and I am well chuffed with them!

[Purplepig]

They have finally arrived. Looks excellent value for money, so worth the wait in the end. I was lucky enough to get one of the alphas that I ordered as well as the set of clear alpha stamps.:D

At last hurray! have fun playing! :D

[craftycat]

Yay, bit more like it. I have had an email saying sorry I was unhappy with the service Sizzix had provided. They are repaying half my P&P. I am happy enough with that but it is a shame it had to happen in the first place.

[Purplepig]

wtg good result CC! :)