Told I'd be given £12 reward points for renewing. They lied

[lynnieb]

Having been a member of the C ad C Club for many years, I know I'll receive a £10 voucher when I renew membership. I got a letter a couple of weeks ago telling me I'd receive £12 bonus reward points. I duly renewed, and waited for my reward points. And waited...and waited. They didn't materialise so I emailed. Just got a reply and they said they were giving me the £10 discount instead!! They ALWAYS give that!! It was implied that the £12 was as well as, not instead of. I thought perhaps because I've been a member for over ten years. Even so, to tell me I'm getting £12, then to only give £10 is mean. Why make a special effort to tell me I'm getting bonus reward points if they had no intention of giving them to me? Things like this are happening with increased frequency. Get your act together, C and C!

[catlady]

How annoying, and since they have changed the rewards system there is a minimum spend to redeem the voucher.
I'm not sure I will be renewing my membership, and told them so in a recent survey I did .

[RozMinis]

I'm not sure I will be renewing my membership, and told them so in a recent survey I did .

Me too. There will have to be some really excellent members gifts between now and next April when my renewal subs are due. One thing is for sure, I won't be spending my £10 birthday bonus as there just isn't anything I fancy that costs anywhere near £50 + postage.

Roz